If your Snagit Editor is really slow and hogs CPU then read on
Sean Cull 29 November 2008 16:49:15
UPDATE : Snagit 9.1 has been released ( @ 9/12/08 ) and appears to cure this problem
Note : I am not entirely sure I understand why this works but it does seem to. I have asked Techsmith for clarification and will update this accordingly
I am a big fan of Techsmiths Snaggit for creating annotated screenshots. Recently I have found that the editor program it has been taking 50% of the CPU and causing the computer to hang. I tried to reinstall it but that made no difference. Then I came across this artice on the Techsmith support site :
After making a capture, Editor loads slowly or the CPU usage jumps to a high amount which locks up the machine.
In version 9 this can happen if there is a zip file in the same folder with all your images that SnagIt Editor is keeping track of. This is a known issue that will be fixed in a future release. As a temporary workaround please remove all zip files from the folders that your images are contained in.
What the article does not make clear is what folders snaggit is watching. The default folder for storing the previous clips turns out to be :
C:\Documents and Settings\>>username<<\Local Settings\Application Data\TechSmith\SnagIt\DataStore
but this has no zips in it.
So I double clicked on the folder icon in the bottom right of the screen, choose the folder option and then elected a newly created blank folder. The performance improved significantly but I am still not 100% sure I have a robust solution - I have emailed Techsmith and will update the response here if it is helpful
You don't realise how useful Snagit is until you try and use it to get screen captures of itself ( which you can't easily ) !
My software
2Dave deBronkart 19.12.2009 1:25:01 So why does this still happen in December 09?
I was excited to read this but then I saw it was supposedly fixed a year ago - and I'm sitting here with SnagIt doing nothing at all but the editor's using up 52% CPU on a brand new machine. What on EARTH is wrong with this thing??
I agree, great product, but cripes, when it takes 20 seconds to respond to a menu click... any update?? Thanks -
3fredd thrasher 05.04.2010 20:58:15 thanks
Big help - I cleared out both of the folders indicated and it really sped things up. I did not have zip files in either location but figured I would just start over.
it reset my preferences (tools tips etc) but didn't care about that. I also didn't need all of my old snaps. I had a copy of what I needed.
4cmorley 23.04.2010 12:33:47 Slow and no crosshairs
Thanks, clearing out those folders seems to help. My other problem with snagit is the lack of fullscreen crosshairs like FastStone has: { Link }
You don't realize how useful this is until you don't have it...
5cmorley 23.04.2010 12:33:48 Slow and no crosshairs
Thanks, clearing out those folders seems to help. My other problem with snagit is the lack of fullscreen crosshairs like FastStone has: { Link }
You don't realize how useful this is until you don't have it...
6jshemeta 01.05.2010 19:15:25 Way to go back a snagit version?
Wow. My computer is totally hung, and this is new. Does anyone know a easy way to go back to the older version of Snagit?
I do love Snagit, but I am losing so much time with my cpu totally hung with this issue.
Thanks...
7Nick 12.08.2010 2:08:00 Has always been slowwwww
Was hoping I'd see a solution to this, since I've been experiencing the exact same problem for OVER A YEAR! Techsmith has no idea what's causing it and even had me send them a file dump (which I had to FTP) of everything running on my PC at a particular time (can't remember the software I used to do that) to no avail. Then they wanted me to try something else, and it was just too much trouble. The freezing issue seems to always occur - less often when Lotus Notes is closed - which isn't practical. I also have Vista, Cisco Security Agent and an Enterprise version of McAfee virus. I've disabled, selectively started, just about everything I can think of, but cannot get this fixed. I have no .zip files in my data directory, and the author is correct - Techsmith doesn't specifically state WHAT directory Snagit might be following that could be causing this freeze to occur.
8Nick 12.08.2010 2:11:14 P.S. re: Blank folder
I can definitely recommend adding the intentionally blank folder within the Snagit file menu - it's kept Snagit running longer this evening than any other time today, just with that small trick.
9jennifer 03.09.2010 9:47:43 Camtasia-Snagit bundle
TechSmith will contact you on twitter using an @ reply to confirm your email address and then send you a software key for download of your Camtasia-Snagit bundle. Congratulations and thanks! We hope you'll enjoy the software.
{ Link }
10Sanjoy 29.09.2011 11:10:46 It’s 2011 and the issue is still not resolved!
I am sitting here with SnagIt 10.0.1 and it still hogs memory and takes forever for the editor to load up (I've been sitting for 5 mins+ now). TechSmith - Are you listening???
Please leave a comment
1slow 01.05.2009 18:11:00 slow
No matter what Techsmith fixes, it's still 100% slower than Snagit 7 and 8